Intelligent Health | IBM | Beyond Chatbots | Webinar

Webinar

(sponsored by IBM)

 

Beyond chatbots: leveraging technology to create smarter patient journeys

A conversation with Professor Paul Dimitri, Professor of Child Health and Consultant Paediatric Endocrinology, Sheffield Children’s NHS Foundation Trust, Dr. Iain Hennessey, Consultant Paediatric Surgeon and Director of Innovation, Alder Hey Children’s Hospital and Professor Andy Stanford-Clark, Chief Technology Officer – UKI, IBM moderated by Clare Mortimer, Partner – Client Partner, Global Business Services, IBM to discuss the opportunities for technology to really make an impact on health and care outcomes. 

 

 

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Join Intelligent Health and IBM on Thursday, 25th March between 13:00-14:00 GMT for:

 

Beyond chatbots: leveraging technology to create smarter patient journeys

The health and care system is looking at a backlog of patients as a result of both the reduction of non-COVID-19 services during lockdown, and a change in patient behaviour during the pandemic. This is a huge pressure on the NHS, and a burden on resources across the system. Now more than ever, staff need time back to see more patients, services need to collaborate to reduce delays, processes need to be refined and in many cases, re-designed for greater efficiency and improved patient experience, without causing detriment to workforce satisfaction.

How can technology support these outcomes?

Last year we saw unprecedented implementation of digital technologies at pace across the NHS, including chatbots acting as a quick, self-service front door to healthcare services. But what other opportunities are there for technology to really make an impact on health and care outcomes?

In this webinar, the panel will discuss the following:

  • With plenty of examples of chatbots acting as a quick, self-service front door to NHS services, can digital pathways further enhance patient and staff satisfaction?
  • How can the NHS leverage technology and the internet of things to further improve patient and staff experience?
  • Can automating common processes and administrative tasks help increase efficiencies, save staff time, and/or reduce costs?
  • How can redesigning and automating processes create more intelligent workflows to help solve clinician burnout?
  • Could the ability to interact consistently with NHS services via any number of different channels and devices (omnichannel interaction) make life easier for patients and save on NHS resources?
  • As healthcare embraces digital transformation, how can technology provide flexibility and reduce barriers between services

SPEAKERS

PROFESSOR PAUL DIMITRI
Professor of Child Health and Consultant in Paediatric Endocrinology
Sheffield Children’s NHS Foundation Trust
 
PROFESSOR PAUL DIMITRI
Professor of Child Health and Consultant in Paediatric Endocrinology
Sheffield Children’s NHS Foundation Trust
 

Professor Paul Dimitri (BSc, MBChB, FRCPCH, PhD) is a Professor of Child Health and Consultant in Paediatric Endocrinology at Sheffield Children’s NHS Foundation Trust.

He has worked in the field of Paediatrics since 1998 and Paediatrics Endocrinology since 2004. As part of the paediatric endocrinology team, Prof. Dimitri sees patients with disorders of growth and puberty, and disorders of hormone excess and deficiency. Professor Dimitri co-leads the Hypothalamic and Pituitary Tumour Service at Sheffield Children’s Hospital and co-leads the Paediatric Late Effects Endocrinology service developed to support childhood survivors of cancer with hormonal complications.

Prof. Dimitri is internationally recognised in his research area studying the impact of childhood obesity on bone health and skeletal development. Professor Dimitri is the Director of Research & Innovation at the Trust, and is the Director of the NIHR Children and Young People MedTech Co-operative (NIHR CYP MedTech). NIHR CYP MedTech is hosted at Sheffield Children’s Hospital and is the first Paediatric NIHR MedTech Co-operative in the country, bringing together seven NHS Trusts to support the development of child health technology. He is also the Clinical Lead for the National TITCH (Technology Innovation Transforming Child Health) Network established to support the development and adoption of technology for children’s healthcare. In addition, Prof. Dimitri is also the NIHR National Children’s Specialty Lead, leading 15 Local Clinical Research Networks delivering research for children and young people, and the MedTech Strategic Lead for the NIHR Yorkshire and Humber Clinical Research Network.

DR IAIN HENNESSEY
Consultant Paediatric Surgeon and Director of Innovation
Alder Hey Children's Hospital
DR IAIN HENNESSEY
Consultant Paediatric Surgeon and Director of Innovation
Alder Hey Children's Hospital

Iain Hennessey is a consultant paediatric surgeon and clinical director of innovation at the new Alder Hey Children’s Health Park. He has always been interested in innovation, helping found a startup surgical simulation company as a trainee and then progressing to become the clinical director of innovation at Alder Hey Children’s Hospital. Notable achievements have included forming partnerships with large multinational companies such as Sony and IBM, building a unique underground 1000sqm innovation facility for collaboration with the tech sector and developing a team of clinician entrepreneurs to drive change within the NHS. All of this was recognised nationally with the prestigious Health Service Journal Improving care with technology award.

PROFESSOR ANDY STANFORD-CLARK
CTO, UK and Ireland
IBM
 
PROFESSOR ANDY STANFORD-CLARK
CTO, UK and Ireland
IBM
 

Professor Andy Stanford-Clark is the Chief Technology Officer for IBM in UK and Ireland. He is an IBM Distinguished Engineer, a Master Inventor with more than 40 patents, and IBM’s Quantum Computing leader for the UK. Andy is based at IBM’s Hursley Park laboratories near Winchester, and has been working in the area that we now call the Internet of Things for more than 20 years. He has a BSc in Computing and Mathematics, and a PhD in Computer Science. He is a Visiting Professor at the University of Newcastle, an Honorary Professor at the University of East Anglia, an Adjunct Professor at the University of Southampton, and a Fellow of the British Computer Society.

 

CLARE MORTIMER
Partner - Client Partner, Global Business Services
IBM
CLARE MORTIMER
Partner - Client Partner, Global Business Services
IBM

Clare Mortimer has worked in IBM’s services business for nearly 20 years using her background in statistics and operational research to bring data into strategic decision making for clients across industries. As an Executive Partner in the Public Sector, she works primarily with clients in Law Enforcement and Healthcare to establish data, analytics and AI capabilities that enable transformation of their operations; and as the Cognitive & Analytics Leader in the UK, Clare leads IBM’s Data Science and AI communities supporting teams and clients across the industries to identify, define and implement solutions using data science and AI to improve decision-making, optimize operational processes and create really engaging customer experiences.

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